1. What you bought
The game does not keep your purchase history off your device. To see what you bought, when, and how much you paid, check your App Store purchase history:
- App Store (iPhone and iPad): open Settings, tap your name, then "Media & Purchases" > "View Account" > "Purchase History", or go to reportaproblem.apple.com.
2. How to request a refund
On the App Store (Apple):
- Go to reportaproblem.apple.com and sign in with your Apple Account.
- Tap "I'd like to…" and choose "Request a refund".
- Choose the reason and the SonhoGravity purchase, and submit the request.
Apple applies its own refund terms: see Apple's refund policy (support.apple.com). This page does not limit the rights that the law of your country gives you.
3. What happens if you get a refund
If Apple refunds a purchase, the item from that purchase is no longer available in the game. If you were using that item, the game goes back to the default look. Your progress, your orbs and the items you unlocked by playing do not change.
If you think an item was removed by mistake, tap "Restore Purchases" in the game's shop.
4. Getting your purchases back
If you change phones or reinstall the game, tap "Restore Purchases" in the game's shop, using the same Apple Account you bought with.
5. Contact
For questions about purchases in the game, email us at contacto@sonholab.com. Refunds are requested from Apple, as explained above.
L. M. PEREZ MONTANA (SonhoLab), CNPJ 61.620.014/0001-00, Rua Fausto Cabral, 871, Casa A, Vicente Pinzon, Fortaleza, CE, 60181-227, Brazil.
Version 1.0 (preliminary) · Effective 23 October 2026 · © L. M. PEREZ MONTANA (SonhoLab), CNPJ 61.620.014/0001-00. This version is under legal review; we will notify material changes.