General
- Terms of ServiceThe contract that governs the use of every SonhoLab system: accounts, plans, payments, cancellation and disputes.
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- Acceptable Use PolicyWhat is and is not allowed when using SonhoLab systems and services.
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- AI Transparency NoticeWhere SonhoLab uses AI, which providers are involved and which commitments apply to your data.
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- Copyright and Content Removal PolicyHow to report content that infringes copyright and how SonhoLab handles removal requests.
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- ChangelogThe current versions of the Legal Center documents and the history of changes.
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Data and privacy
- Privacy PolicyHow SonhoLab collects, uses, shares and protects personal data, and how to exercise your rights.
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- Data Processing Addendum (DPA)The terms under which SonhoLab processes personal data on behalf of its customers, as processor.
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- Subprocessors and International TransfersThe providers that process data for SonhoLab, where they are located and how transfers are protected.
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- Cookie PolicyWhich cookies and similar technologies sonholab.com uses, why, and how to accept or refuse them.
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- Security and Incident ResponseHow SonhoLab protects its systems and how it responds to and reports security incidents.
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- Your Privacy Rights and How to Exercise ThemHow to request access, correction, export or deletion of your data, and how long we take to respond.
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- Data Retention ScheduleHow long SonhoLab keeps each type of data and what happens when the period ends.
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- Government and Law Enforcement RequestsHow SonhoLab handles data requests from governments, courts and law enforcement.
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Regional supplements
- Brazil SupplementAdditional rules for users in Brazil: LGPD, the Consumer Defense Code, the Marco Civil and ECA Digital.
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- EEA and UK SupplementAdditional rules for users in the European Economic Area and the United Kingdom.
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- United States SupplementAdditional disclosures and rights for residents of US states with privacy laws.
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- Latin America SupplementAdditional rules for users in Latin American countries.
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